Frequently Asked Questions

Recurring housekeeping, deep cleaning, move-in/move-out cleaning, office cleaning, window cleaning and short-term rental (Airbnb) cleaning, plus specialty services like high area, fixture, chandelier, wall and post-renovation cleaning, blind washing, steam cleaning, fireplace cleaning, organization, laundry, paint removal and clutter recovery cleaning.

We serve Plano, Frisco, Allen, McKinney, Richardson, North Dallas, Prosper, Little Elm, The Colony, Carrollton, Lewisville and other cities within about 30 miles of our Plano office.

Yes. We clean houses, apartments and condos, as well as offices, suites and other commercial spaces.

A regular cleaning maintains your home: dusting, kitchens, bathrooms and floors. A deep cleaning removes built-up grime from baseboards, grout, fixtures, interior glass and appliances. We recommend a deep clean for first visits and homes that haven't been cleaned in a while.

Yes. We clean ceiling fans, chandeliers, high ledges, vents and upper windows with our own ladders and extension tools.

Our regular and deep cleaning crews use only a 3-step ladder. Anything they can't reach from that ladder is high area cleaning, a separate add-on done with taller professional ladders and extension tools.

Book online, call 972-636-4140 or send us a message through our contact page. We'll confirm your date and time.

Yes. Send us recent photos through our quote form and we’ll give you a free estimate range for your whole house or apartment. If it works for you, we confirm the condition and your final price with a quick in-person visit. The visit is $35 plus tax, non-refundable, and it’s credited toward your service when you hire us. Prefer to skip the photos? Schedule the $35 home visit (plus tax) directly and we’ll gather everything there.

Recent photos show us the current condition of your home, so your estimate is accurate and there are no surprises on cleaning day. Please send up to 10 photos of your main areas: the kitchen, master bathroom, other bathrooms, main bedroom and some common areas.

No. Many clients leave entry instructions. We lock up when we finish and can text you an update and photos.

Yes. Our own notification app keeps you informed by text message at every step: an automatic reminder 24 hours before your cleaning, a text when we’re on our way, a text when we start and a text when we finish.

Call us at least 24 hours before your scheduled cleaning and we'll move or cancel it.

It depends on the size of your home and the service. Most recurring visits for a two- to three-bedroom home take one to two hours. We'll give you a time estimate with your quote.

Yes. Se habla español. You can call us in English or Spanish.

Monday to Friday 8am to 5pm, and Saturday 10am to 2pm.

Yes. Choose from our Fabuloso fragrance options: Lavender, Refreshing Lemon, Passion of Fruits, Watermelon, Peach, Pineapple, Tropical Spring, Citrus & Fruits with Baking Soda, Orange with Baking Soda, or Spring Fresh (Bleach Alternative). We'll remember your favorite for every visit.

Yes. If you prefer a fragrance-free clean, we'll use a Simple Green general cleaner.

Yes. We bring all cleaning products, tools and equipment, and we always use our own products, because that’s how our team is trained. We know each product’s label and exactly where it’s safe to use, so nothing gets used on the wrong surface. If there are one or two specific cleaners you’d like us to use, just let us know and we’ll accommodate them.

We use safe, effective products, and kid-safe and pet-safe options are available on request.

We offer a 100% Satisfaction Guarantee. If you're not completely happy, let us know within 48 hours of your cleaning and we'll come back within 24 to 48 hours to make it right at no cost, no questions asked.

Yes. Miracle Cleaning Pros carries general liability insurance, workers' compensation and bonding.

Yes. Every team member is background checked and trained on our cleaning checklists before working in your home.

Yes. Your home gets its own assigned crew with a team leader, so you see the same familiar faces every visit. We keep the same crew as long as you stay on your schedule. We may only change crews if you reschedule. Every now and then, one person may need a day off for personal reasons, but never the whole crew, so most of your crew stays the same.

Every home is different, so we price by size, condition, the service you choose and how often you'd like us to come. Send us recent photos for a free estimate range for your whole home, then we confirm your final price with a quick in-person visit. No hidden fees.

Yes. Recurring customers save 30% on weekly visits, 20% on visits every 2 weeks and 10% on visits every 4 weeks. The discount applies when you stay on a regular schedule with a card on file.

We accept credit and debit cards, cash, check and Zelle. One-time cleanings require a 50% deposit when you book, with the balance due when the work is complete. Recurring service requires a card on file. For office cleaning, there’s no prepayment: we invoice at the start of each month for that month’s service, due net 30.

Yes. Gift cards are available in any amount and make a great gift for new parents, new homeowners and holidays.